FAQs

Here are the answers to some questions that we are often asked: 

 

1. What kind of jewelry do you offer?

We offer a wide range of jewelry including earrings, necklaces, bracelets, and rings, Our jewelry is available in a variety of styles and materials to suit different tastes and budgets.

 

2. What materials are your jewelry made of? 

Most of our products are made of S925 Sterling Silver or Gold Vermeil (18K gold plated over sterling silver) with freshwater pearls. We also use recycled metals, such as brass and stainless steel.

 

3. What is Gold Vermeil?

Gold Vermeil helps You get the look & feel of gold jewelry at a fraction of the price!

A piece of true gold vermeil jewelry has to meet certain qualifications:

  • Bast metal must be sterling silver¬†
  • At least 2.5 microns thick gold
  • The gold on the piece must be 10K or higher

 

4. Are your products waterproof?

  • Stainless steel jewelry from us is durable and can withstand exposure to water and most chemicals without damage.
  • For materials such as Gold vermeil and Sterling silver, we highly recommend not¬†wearing them in water or¬†exposing them to chemicals to preserve¬†their shine.

 

5. Do you offer free shipping? 

Yes, and we ship worldwide! 

We offer Free US Shipping for orders over $65 and Free International Shipping for orders over $100.

 

6. How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Please refer to our shipping policy for more information.

 

7. What is your return policy?

If within 14 days of delivery, you change your mind, we are happy to accept returns.  Please refer to our returns policy for more information.

 

8. Can I cancel or change my orders?

Yes. You can cancel your order within 3 hours of placement.

Please send your request to hello@lacriajewelry.com

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

 

9. How can I contact customer service?

You can contact us via email. Alternatively, leave us a message on the Messenger live chat (bottom left corner) or send us an email at hello@lacriajewelry.com

 

10. How can I be sure the jewelry I'm buying is authentic? 

We guarantee the authenticity of all the jewelry we sell. All of our products are made from high-quality materials and come with a certificate of authenticity.

 

11. Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information on our wholesale pricing and minimum order quantities.